HELP DESK

Vanguard’s SAP Help Desk has been set up at Ahmedabad and Bangalore, India. The Help Desk is equipped with state-of-the-art technologies and facilities, ensuring highest levels of system security and reliability for its customers.

The offshore Center consists of trained application specialists and programmers operating out of Vanguard’s facilities in India. As required Vanguard will depute another team to operate from the client’s office. The SAP Help Desk team links up to the client’s offices and servers via broadband links and dedicated communication lines and work in the same environment as the client’s Implementation core team.

Vanguard’s Offshore SAP Help Desk provides maintenance support in the following areas: 

Functional Services

 
S.No Service Area Description
1 Configuration Business Process
2 Customization As per contract terms
3 Data Correction Errors effecting business transactions processing
4 After go live support

As per contract terms

5 User Training

As per contract terms

 
ABAP Services
 
S.No Service Area Description
1 Reports Classical, Interactive, AVL
2 Forms SAP scripts, Smart Forms
3 Conversions Data Migration
4 Interfaces

Third Party SW integration

5 Enhancements

User Exits & BADIs

 

 Consultancy Services
 Implementation Services
 Methodologies
 New Dimension Area
 Development Centers
 Help Desk
 ABAP Development
 Basis Administration
 Data Archiving & Recovery
 SAP Solutions for SMB
 Business Solutions
 SAP Business One
 
 
 
 
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